FAQ

Frequently asked questions

How will I detect fraudulent emails/calls seeking sensitive personal and confidential information?


If you receive an e-mail, a call from a person/association claiming to be from Zyng.in seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at Zyng.in or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency. Here are a couple of baits fraudsters often use to cheat consumers:

  • Congratulations! You have been nominated as a ‘Top Zyng.in customer’ and are now eligible for a luxury gift item. Please share your proof of address and your debit/credit card details to avail this great offer.
  • Hi, I’m calling from Zyng.in. We are happy to let you know that you have won an exclusive lucky draw coupon of Rs. 5000 on your latest purchase. Please share your credit/debit card number so we can credit the money directly into your bank account.




How do I cancel the order, I have placed?


Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within 'My Orders' section under the main menu of your App/Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from'My Orders' section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.




Where should I self-ship the Returns?


You can send the return to the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the seller you purchased the products from, details of which can be found on your order invoice.




Why can't I see the COD option on my payment page?


If you do not see a COD option on your payment page, this may be due to one of the following reasons:

  • Your order value may be less than Rs. 299 or over Rs. 49,999.
  • Our courier partners may not support the Cash on Delivery option for your delivery address.